Introducing Webtext Digital Suite, our brand new suite of products design
to bring beautiful customer experiences and deliver on all stages of customer
interaction, growth and engagement. 100% cloud-based applications that allows you to
reduce the cost and complexity involved with traditional on-prem solutions.
Webtext Digital Engagement is an Omnichannel solution ideal for voice only contact centres that want to add support for Messaging (SMS/MMS, FB Messenger etc), Webchat, and Social channels. Using our Digital Engagement platform voice only contact centres can rapidly transform their contact centre to offer an omnichannel experience to their customers.
Webtext Office Messaging is designed for mobile knowledge workers (non-contact center) to allow any desk phone number or DID to send and receive SMS and MMS messages using our Office Messaging web-portal.
Webtext Digital Workflow is a 100% cloud-based SMS campaign manager with integrated SMS gateway. Digital Workflow is designed for high volume automated SMS campaigns. Messages can be sent from any database to Digital Workflow with replies forwarded based on time/content, etc. to databases, live contact center agents or AI virtual agents. Digital Workflow has an advanced feature set that is pre-deployed in the cloud and is ready for immediate use by Enterprise size customers without any license restrictions.
We have integrations into 53 leading 3rd party Enterprise applications with new integrations being added every month. We are the leaders in the contact center industry when it comes to messaging.
WEBTEXT global network of nodes power our CPaaS service. Our cloud-based platform enables Enterprises to add real-time communications features to both their in-house and 3rd party enterprise applications without needing to build backend infrastructure and interfaces.
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WEBTEXT is a Cisco Developer and Solutions Partner and is on Cisco dCloud worldwide. Our solutions work with every Cisco platform on the market and are out of the box ready to deploy.
WEBTEXT was the winner of AVAYA innovation awards in 2013 & 2014, is a DevConnect Partner and is on Demo Avaya worldwide. Our solutions work with every AVAYA platform on the market and are out of the box ready to deploy.
WEBTEXT is the only messaging company fully integrated with Amazon Connect contact center. We give customers the option to use messaging in support of voice, enabling more customers to be handled in their preferred channel with their preferred device.
WEBTEXT can bring Oracle Cloud CRM users additional channels such as SMS text, MMS picture messaging and Facebook Messenger.
WEBTEXT is a trusted partner that understands the challenges and opportunities for messaging. They complement Swampfox’s Customer Experience-focused applications for Contact Center and IVR nicely…
AdvanTel has several Contact Center customers who often need multichannel technologies to work cohesively with their Avaya solutions. We turn to WEBTEXT to deploy fully integrated SMS and text chat solutions. Their entire engagement methodology, starting from pre-sales, design, deployment, testing and post product support is top notch.
Our customers demand Omnichannel solutions for their Cisco Contact Center Express contact centers. WEBTEXT provides exactly what AOS customers need - an out of the box messaging solution which revolutionizes customer experience.
Looking to get in touch with us directly for a live demo? Just fill out the short form below and we will get back to you.
