9th June 2014 – Guy Clinch
Avaya users can now reach their customers more effectively
- WEBTEXT messaging applications bring Avaya customers the ability to interact with their customers in the most popular and effective ways
- Help businesses drive down costs, serve customers better. increase efficiency and create lasting customer relationships
Avaya, Santa Clara, CA USA, WEBTEXT, Galway, Ireland WEBTEXT™, a leader in cloud-enabled communications today announced that its SMS messaging service is fully integrated with the complete suite of Avaya contact center products.
Avaya customers who use Avaya Aura™ Contact Center, Avaya Aura Elite Multi Channel Feature Pack, IP Office Contact Center, Avaya Interaction Center, Avaya Proactive Outreach Manager on Avaya Aura Experience Portal and Avaya Automated Chat can now benefit by allowing their customers to interact with their organization using WEBTEXT’s two-way text messaging service.
WEBTEXT can text enable any inward dial or toll free number. Messages enter the Avaya contact center workflow and are managed, monitored and put to work in the same ways as other media channels. Avaya contact center products powered by WEBTEXT give customers the ability to send and receive text messages without the hassles previously incurred when procurement of SMS gateways were required.
Communicating with customers in these contemporary ways drives down costs, increases efficiencies and helps contact centers to improve upon key performance indicators. Techniques for using SMS including WEBTEXT’s call diversion to text solution “Text Enable my CALLS” to get customers off hold, allow them to be served with greater efficiencies and free up costly resources for more important work.
As a Technology Partner, WEBTEXT is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify it as Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Quotes:
“WEBTEXT continues to bring to game changing innovations for Avaya customers and buyers of Avaya’s contact center solutions. We are committed to delivering Avaya-compliant solutions that allow business customers to get even more value from their Avaya infrastructure.”
–AJ Cahill, Chief Executive Officer, WEBTEXT
“WEBTEXT solutions enable businesses to extend the power of their Avaya telephony by connecting it seamlessly with key productivity applications that enterprises use every day. As a long-time DevConnect Technology Partner, WEBTEXT continues to deliver high value solutions for Avaya customers.”
–Eric Rossman, Vice President Developer Relations, Avaya
For further information:
Contact: Bill Roxby, Marketing, WEBTEXT
Email: sales at webtext.com
Web: www.webtext.com
