Norristown, PA & Galway, Ireland, October 16, 2017 /PRNewswire/ — WEBTEXT, a leading provider of enterprise messaging, today announced that its Voice Agent Messaging solution is available on Amazon Web Services (AWS) Marketplace. The solution enables Amazon Connect contact center voice agents to send SMS or Facebook Messenger text messages from their desktop, even while speaking with a caller. The solution also enables organizations to send text messages to customers who cannot be reached by voice.
“Messaging is the “new voice” and this solution expands messaging options for Amazon Connect customers”, said AJ Cahill, WEBTEXT CEO. “WEBTEXT is excited to be available in AWS Marketplace, which not only extends our commitment to Amazon Connect customers but allows them to reap the benefits of WEBTEXT messaging.”
Voice Agent Messaging is easy to deploy. The solution requires no other hardware or software, there are no firewalls to open, no third-party integrators are needed, and, best of all, customers can deploy the solution quickly. WEBTEXT expects to announce the availability of additional messaging solutions on AWS Marketplace in the coming months.
