· Smart Messaging – keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response
· Ability to escalate AI bot chats to live Avaya contact center agents via Messenger or SMS
· Automated and Person to Person Messaging supported by TLS Encryption
· Voice agents can send Messenger or SMS texts to callers, including, secure url links and Google map address to callers while they are speaking
Norristown, PA & Galway, Ireland, January 29, 2018 /PRNewswire/ — WEBTEXT, a leading provider of enterprise messaging, announced today it has significantly expanded its smart messaging suite of solutions across all Avaya contact center platforms, including, AEP / POM, Avaya Oceana as well as EMC, AACC and ACCS live agent contact center platforms.
“We’re very excited to be able to offer smart messaging to Avaya customers”, said AJ Cahill, WEBTEXT CEO speaking at Avaya ENGAGE 2018 in New Orleans. “Today over 75% of the public choose text over voice as their primary communication channel and WEBTEXT makes it possible for organizations with Avaya contact center to reach their customers in their preferred channel.”
WEBTEXT at Avaya Engage 2018
Avaya Engage is the largest annual conference for Avaya customers and business communications professionals spanning the full Avaya ecosystem. This week at Avaya Engage 2018, WEBTEXT will demonstrate its smart messaging contact center solutions featuring SMS, MMS and Facebook Messenger messaging channels at the Ernest Morial Convention Center in New Orleans, LA. Jan 29-31, booth #722.
About WEBTEXT
WEBTEXT is an Avaya DevConnect SPP Technology Partner and the leading messaging CPaaS for contact center and CRM. WEBTEXT award winning and patent protected solutions power DemoAvaya contact center demonstration systems, and are integrated with approx. 80% of all contact center and CRM platforms on the market, including, AACC, ACCS, EMC, Oceana, POM and AEP, as well as Avaya native chats. WEBTEXT has the industry’s largest product specific messaging API library that supports over 43 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich messaging and customers include government and Fortune 2000, as well as large and small enterprise.
For more information about WEBTEXT, please visit www.webtext.com, or contact:
Michael Cahill
Commercial Director
WEBTEXT
Phone: (855) 247-3232
michael.cahill at webtext.com
