- Smart Messaging – keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response
- Ability to escalate AI bot chats to live contact centeragents via SMS or Messenger
- Automated and Person to Person Messaging supported by TLS Encryption
- Voice agents can send SMS or Messenger texts to callers, including, secure url links and Google map address to callers while they are speaking
Norristown, PA & Galway, Ireland, March 12, 2018 /PRNewswire/ — WEBTEXT, a leading provider of enterprise messaging, announced today it has significantly expanded its smart messaging suite of solutions across all contact center platforms, including, Cisco, Avaya, and Amazon contact center platforms.
“We’re very excited to be able to offer smart messaging to our contact center and UC customers”, said AJ Cahill, WEBTEXT CEO speaking at Enterprise Connect 2018 in Orlando, FL. “Today over 75% of the public choose text over voice as their primary communication channel and WEBTEXT makes it possible for organizations with contact center platforms to reach their customers in their preferred channel.”
WEBTEXT at Enterprise Connect 2018
Enterprise Connect is the largest annual global conference for contact center and unified communications professionals. This week at Enterprise Connect 2018, WEBTEXT will demonstrate its smart messaging contact center solutions featuring SMS, MMS and Facebook Messenger messaging channels at the Gaylord Palms convention center in Orlando, FL. March 12-14, booth #1736
About WEBTEXT
WEBTEXT is the leading messaging CPaaS (Communications Platform as a Service) for contact center and CRM. WEBTEXT award winning and patent protected solutions are integrated with approx. 80% of all contact center and CRM platforms on the market, including, Cisco, Avaya, Amazon, Oracle, Salesforce and Genesys. WEBTEXT has the industry’s largest product specific messaging API library that supports over 45 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich smart messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise. Learn more at www.webtext.com
For more information about WEBTEXT, please visit www.webtext.com, or contact:
Michael Cahill
Commercial Director
WEBTEXT
Phone: (855) 247-3232
michael.cahill at webtext.com
