Norristown, PA & Galway, Ireland, September 5, 2018 – WEBTEXT announced today that it is the first messaging company to successfully integrate Intercom with Cisco contact center.
“We’re very excited to offer the Intercom suite of messaging-first products to Cisco contact center customers”, said AJ Cahill, WEBTEXT CEO. “As messaging use and live chat by enterprise continues to grow, being able to deliver a “live” person to person customer engagement experience thru SMS, Facebook Messenger, Apple Business Chat, WhatsApp and other social channels, through a single WEBTEXT connection is very important to contact center and CRM customers.”
WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia. This fall, WEBTEXT will be announcing other new platform and messaging integrations, as well as participation at a number of upcoming industry tradeshows.
About WEBTEXT
WEBTEXT is the leading messaging CPaaS (Communications Platform as a Service) for contact center and CRM. WEBTEXT award winning and patent protected solutions are integrated with approx. 80% of all contact center and CRM platforms on the market, including, Cisco, Avaya, Amazon, Salesforce, ServiceNow, Oracle and Genesys. WEBTEXT has the industry’s largest product specific messaging API library that supports over 48 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich smart messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise. Learn more at www.webtext.com, or contact:
