WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

Norristown, PA & Galway, Ireland, January 21, 2019 – WEBTEXT announced today that its Oceana Messaging Connector is now being deployed by Avaya customers in North America.  Oceana is Avaya’s newest contact center solution.

“We’ve made a very large commitment to building A.I. and ML (Machine Learning) into our next-gen solutions”, said AJ Cahill, WEBTEXT CEO.  “Today over 75% of the public chose text as their primary communication channel and WEBTEXT smart messaging solutions are now making it possible for organizations with Avaya contact center to reach mobile customers in their preferred channel.”

WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia. This spring, WEBTEXT will be announcing a major new product expansion, new partnerships as well as participation at a number of upcoming industry trade shows.

WEBTEXT at Avaya Engage 2019

Avaya Engage is the largest annual conference for Avaya customers and business communications professionals spanning the full Avaya ecosystem. This week at Avaya Engage 2019, WEBTEXT will demonstrate its virtual agent, live agent and automated smart messaging contact center solutions at the Austin Convention Center in Austin, TX, Jan 21-21, booth #602.

About WEBTEXT

WEBTEXT is an Avaya DevConnect SPP technology Partner and the leading messaging CPaaS for contact center and CRM. WEBTEXT award winning and patent protected solutions power DemoAvaya contact center demonstration systems, and are integrated with over 80% of all contact center and CRM platforms on the market, including, Avaya Oceana, EMC, AACC, ACCS, POM and AEP, Breeze, as well as Avaya native chats. WEBTEXT has the industry’s largest product specific messaging API library that supports over 50 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich smart messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. Customers include government and Fortune 2000, as well as large and small enterprise. Learn more at www.webtext.com, or contact: