Contact Centers

Voice deflection to Facebook Messenger– deflect voice calls to either Messenger or SMS AI chatbot escalation – Escalate AI bot chats to live Avaya contact center agents via Messenger [...]

·       Voice deflection to Facebook Messenger– deflect voice calls to either Messenger or SMS ·       AI chatbot escalation –  Escalate AI bot chats to live Cisco contact [...]

Norristown, PA & Galway, Ireland, June 28, 2017 /PRNewswire/ — WEBTEXT announced today that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger [...]

Norristown, PA & Galway, Ireland, April 25, 2017 /PRNewswire/ — WEBTEXT, a leading provider of enterprise messaging and Gold level member of Oracle PartnerNetwork (OPN), today announced [...]

Norristown, PA & Galway, Ireland, April 24, 2017 /PRNewswire/ — WEBTEXT is proud to announce that it has achieved Gold Partner status in Oracle PartnerNetwork (OPN).  By attaining Gold [...]