Contact Centers

4th June 2014 – Guy Clinch In my recent post, Stop Wasting Your Time on Hold and Use WEBTEXT with Avaya Aura, I showed how WEBTEXT’s call diversion to text solution “Text Enable my CALLS” [...]

16th May, 2014           –        Guy Clinch You know that feeling. It hits you when you hear, “We are experiencing exceptionally heavy call volumes … your call will be answered in …” We’re [...]

10th July, 2013 Avaya, a global provider of business collaboration and communication solutions, has just announced that WEBTEXT™ is to receive its Partner Excellence Award for innovation. The [...]

22nd November, 2011 Success breeds success… So it seems at WEBTEXT™, the Ireland and U.S. based innovative provider of business messaging and related services.  In a short 4 week period, the [...]