Press Release

Norristown, PA & Galway, Ireland, January 21, 2019 – WEBTEXT announced today that its Oceana Messaging Connector is now being deployed by Avaya customers in North America.  Oceana is Avaya’s [...]

    AI chatbot escalation – Escalate AI bot chats to live ServiceNow CRM agents via the most popular messaging channels, including, SMS,  Facebook Messenger & Twitter 2-way [...]

Norristown, PA & Galway, Ireland, September 12, 2018 – WEBTEXT announced today that its new Oceana 3.5 Messaging Connector is now available to support messaging in Avaya’s newest contact [...]

Norristown, PA & Galway, Ireland, September 5, 2018 – WEBTEXT announced today that it is the first messaging company to successfully integrate Intercom with Cisco contact center.   [...]

  In a time when 97% of business calls go unanswered and nine out of 10 consumers prefer messaging over voice, contact centers are struggling to keep pace. Have you ever wished you could [...]