Digital Workflow | WEBTEXT - Customer Experience … the way it SHOULD be

Webtext Digital Workflow is a 100% cloud-based SMS campaign manager with integrated SMS gateway. Digital Workflow is designed for high volume automated SMS campaigns. Messages can be sent from any database to Digital Workflow with replies forwarded based on time/content, etc. to databases, live contact center agents or AI virtual agents. Digital Workflow has an advanced feature set that is pre-deployed in the cloud and is ready for immediate use by Enterprise size customers without any license restrictions.

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Packed with Features

High capacity, fast throughput, 2-way automated messaging

No artificial license restrictions on SMS throughput

Intelligent Inbound Campaign flow designs - EVENTS / ACTIONS

Escalation or forwarding based on multiple parameters

Expressive Rule engine

Real-time Campaign Reporting that can be exported manually or via API

User Search function and data tracking

Campaign Throttling allows message delivery to be spread evenly over a period of time

Contact Center integration and escalation to AI or “live” agents

Dynamic and freehand message creation as well as auto replies

Calendar and Holiday time-based rules

Manual upload via .csv, .xls including drag and drop or automated via HTTPS

Opt-in and opt-out fully managed

Secure Enterprise connections that are TLS encrypted

Separate contact field types and contact lists per campaign

Duplicate(s) allowed/not allowed per upload

Intuitive GUI for configuration

All features available via API

Forbidden words and PII masking (credit cards, social security numbers etc).

Administration user level control