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  pub. CRMXchnge, January, 2017  If you’re like the overwhelming majority of Americans, 24 hours seldom go by without texting. According to a study on U.S. Smartphone Use in 2015 by Pew [...]

  Guy William Clinch COMMUNICATIONS CHRONICLES, pub. NETWORK WORLD from IDG, JAN 9, 2017     From artificial intelligence to new forms of computing to changes in how we work, learn and [...]

  Sheila McGee-Smith – January 03, 2017      The title of this Salesforce slide says it all. The hype around messaging in the contact center space is about creating messaging [...]