Archives

Smart Messaging – keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response Ability to escalate AI bot [...]

·         Smart Messaging – keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response ·         [...]

Voice deflection to Facebook Messenger– deflect voice calls to either Messenger or SMS AI chatbot escalation – Escalate AI bot chats to live Avaya contact center agents via Messenger [...]

Norristown, PA & Galway, Ireland, March 27, 2017 /PRNewswire/ — WEBTEXT is proud to announce that it has expanded its relationship with Cisco and is now officially a member of the Cisco [...]

Norristown, PA & Galway, Ireland, February 13, 2017 – WEBTEXT announced today that it has expanded its relationship with Avaya, with WEBTEXT now officially a member of the Avaya DevConnect [...]