CRM | WEBTEXT - Customer Experience … the way it SHOULD be

In Cisco, Contact Centers, New Solutions, Partners, Press Release

Posted September 26, 2016

WEBTEXT brings messaging to Cisco Contact Center using Salesforce Service Cloud

WEBTEXT has developed a full integration for Cisco Contact Center using Salesforce Service Cloud This integration will support MMS, SMS, Facebook Messenger and Twitter direct messaging channels [...]

By Bill Roxby

In Contact Centers, New Solutions, Partners, Press Release

Posted September 20, 2016

WEBTEXT Delivers 2-way Agent Messaging for Enterprise into Oracle Service Cloud

Norristown, PA & Galway, Ireland, September 20, 2016 – WEBTEXT announced today that it now offers person to person messaging into Oracle Service Cloud. “We’re very excited to support [...]